Gap Analysis

The information below is intended to be used as a self-assessment tool in determining if your ERP contains the necessary critical elements. If you are able to respond affirmatively to each of the assessment questions listed below, the chances are that you have a well-developed, matured ERP. In responding to each question you should be able to site specifically where each element is addressed clearly in your ERP. Ambiguous references or thinking something is common sense and does not need to be specifically addressed will leave you vulnerable to confusion, misinformation, a disjointed response and greater potential for liability. Therefore, each question must be answered objectively, as though you were an auditor performing an audit of your ERP. If you cannot answer "yes" to each question then your ERP may not have reached maturity and may require further development. This assessment is designed for use by aviation companies. Therefore, the primary emphasis of this assessment is toward an aviation accident / incident and does not address other types of emergencies you may encounter. ERP events such as fire, security breach, and business disruptions due to natural and manmade disasters, should be addressed and assessed separately as such events would require activation of your ERP. It is not intended to be an all-inclusive ERP assessment. Your company plan may, by the very nature of your operations, be more comprehensive requiring additional teams and checklists.
Question Answer
1 Does the ERP identify the following minimum number of teams? -EOC -Operations -Maintenance -Family Assistance -On-site Team -Communications (customer, media and employee) -Security -Travel Coordination Y N n/a
2 Is there a primary team leader and alternate team leader designated for each ERP team? Y N n/a
3 Are there well-developed, step-by-step, easy to follow checklist for each ERP team? Y N n/a
4 Do you have a fast and effective means for notifying teams of an ERP event? Y N n/a
5 Does each team member have immediate access to the ERP? Y N n/a
6 Is there a designated area for your EOC where team leaders are to assemble? Y N n/a
7 Is there a checklist for the items necessary for your EOC? -Phone for each team leader -Sufficient computers with internet connection -Television for monitoring news reports -FAX machine -Office supplies (pads, pens, etc.) Y N n/a
8 Is there a designated media briefing area not in the same location as your EOC? Y N n/a
9 Do you have sufficient security personnel to control access to your facility and EOC? Y N n/a
10 Are there pre-established security protocols in place? Y N n/a
11 Do you have contact information for customer and employee next-of-kin? Y N n/a
12 Is there an information gathering form readily accessible at each location where notification of an accident my come in? Y N n/a
13 Do you have a "go-kit" stocked and ready for dispatch with the On-site Team? Y N n/a
14 Are the contents of the go-kit audited at least annually and perishable items such as flashlight batteries checked and replaced as necessary? Y N n/a
15 Does your ERP identify the outside agencies (NTSB, FAA, TSA (TSOC), Customs, OSHA, EPA, insurance carrier, attorney, etc.) that need to contacted and in what order of priority? Y N n/a
16 Is there a Family Assistance Team "go-kit" stocked and ready for immediate dispatch? Y N n/a
17 Does your ERP address establishing a private (with security) meeting place for customer and employee next-of-kin near the accident site and/or other location as necessary? Y N n/a
18 Does your ERP address going to a "black" website for your company in the event of an aviation accident? Y N n/a
19 Does your ERP address conducting initial new hire and annual recurrent training for your employees? Y N n/a
20 Does your ERP training address no-disclosure of sensitive information by employees, including discussing sensitive issues with family and friends? Y N n/a
21 Does your ERP training address how employees should handle inquiries from the media and others? Y N n/a
22 Does your ERP address the flow of information into and out of your EOC? Y N n/a
23 Does your ERP address travel and accommodations for next-of-kin, family and friends of passengers and crewmembers? Y N n/a
24 Does the ERP address primary and alternate means of contacting key company personnel? Y N n/a
25 Does the ERP address the use of other outside support resources such as the Red Cross, mortuary services, etc.? Y N n/a
26 Are company policies regarding response to an aircraft accident maintained in a separate document other than the actual ERP? Y N n/a
27 Does the ERP address how the coordination will take place between team leaders and the EOC on the status of checklists and next steps? Y N n/a
28 Are ERP checklist items identified in terms of action (i.e. immediate, within 1 hour, within 6 hours, on-going, etc.)? Y N n/a
29 If you manage aircraft for another company, does your ERP include interfacing with your managed customers and any corporate ERP they may have? Y N n/a
30 In the event of a managed aircraft accident, is there a clear understanding of who is running (in charge of) the emergency response? Y N n/a
31 Is there documented training for each employee who receives initial and recurrent ERP training? Y N n/a
32 Do you conduct at least an annual ERP drill with as much realism as you can possibly deploy? Y N n/a
33 Are lessons learned from ERP drills quickly incorporated into your ERP as appropriate? Y N n/a
34 Does your ERP established team coordination briefings at regular intervals? Y N n/a
35 Does your ERP contain a pre-prepared press release as soon as possible following an aircraft accident? Y N n/a